Software as a Service (SaaS) solutions are useful in all company departments. However, benefits are even greater when it comes to the customer service area...
The c-commerce link has always been present in the history of mankind. Today, however, conversations are in digital channels: We spend 84% of cell phone time on WhatsApp, and we send every month an average of 500 messages to virtual assistants...
Without knowing it, companies new to conversational commerce could be making mistakes that result in a waste of time and money. They must be avoided at all cost!
Software as a Service (SaaS) is an increasingly popular solution for companies. But what exactly is SaaS? ...
Virtual assistants make it easier for your brand to be known in the digital age. You can communicate with your customers through the messaging apps they use most, ensuring that 90% of people read your message...
En los mercados emergentes el comercio conversacional tiene el potencial de llegar a los $130 mil millones de dólares en 2025. El mayor potencial de crecimiento se encuentra en Latinoamérica, donde el e-commerce aún enfrenta grandes barreras...
C-commerce is about adapting your company to what your clients need and taking your communication to the messaging platforms that they already use every day...
Many companies have seen the benefits of their employees working from home in terms of quality of life, reduced travel times and closeness to their families...
Artificial intelligence allows your company to provide immediate attention, increase sales, and what’s more important, have clients happy with your service...
Despite its importance in the region, the way these corner stores operate is almost the same than in the last 50 years. In fact, one of the most relevant changes was going from traveling sales to pre-sales...
Two years ago, Banco Azteca adopted an instant messaging strategy to connect with its clients on their smartphones in order to foster financial inclusion. What started as a good idea has become a key aspect for the future of financial institutions...
Do you have many people in your customer support team? Do you get more than 500 messages a day? WhatsApp’s API (Application Programming Interface) is your best bet to scale your operation...
Address the right audience, at the right time, on the right channel and provide an experience that is meaningful for the consumer and returns new insights, fidelization, brand awareness and ultimately... conversion...
AI offers great benefits for the companies that are willing to invest in it: from higher sales to immediate attention and a more satisfied and loyal customer...
Conversational commerce puts companies just a message away from their clients...
Black Friday is almost here, one of the most important sales seasons of the year. Users are increasingly demanding better service and attention from companies, so in this type of seasonality, conversational commerce becomes the best ally for brands...
At Yalo we know that every brand interaction is at the bottom line, a conversation. Customers want to be able to interact with companies on messaging apps, such as WhatsApp, like they interact with their friends and family.
You’ve probably noticed that the colors of the Messenger app changed and now you have the same icon to send messages on Instagram. This is more than an aesthetic change, it’s great news for all of us that do business on messaging apps...
Did you know that in Mexico an average e-commerce has a conversion rate of 1%?
In customer service processes you can (and should) take advantage of technology to provide better service and more efficiently.
This year we are living an unprecedented digital transformation, which has brought great learnings and challenges for all...
In order to make the implementation process as smooth as possible, we developed a list of steps to follow...
Series B financing led by B Capital Group to fuel Yalochat’s rapid growth in Latam and Asia
Over the past few months, at Yalo we have had our mission more present than ever: Building a platform that enables enterprises to digitally engage and delight their customers...
For the past century, technological adoption has followed a bell curve that was coined by Everett Rogers, as the Diffusion of Innovations, this curve explains how new ideas and technologies spread across a population in five stages...
We are constantly driven to maintain the delivery of the best experiences and solve the needs of people that we barely know: the "user"...
When we think in Human Resources we expected talk about people, but HR is more than people. Working in a technology company, HR must be at the forefront of everything that happens in the technological world...
Think about the last time you had to go out of your way to get a service or get information from a company. What if you didn’t need to adapt to a service, but instead the service adapts to you?
We're testing how going full remote impacts the way we do business and achieve our goals. We’re going behind the scenes at Yalo to show you how we work from home.
How times of crisis have proved to be a fertile field for things to grow.
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