The communication-commerce link has always been present in the history of mankind. Today, however, conversations are in digital channels: We spend 84% of cell phone time on WhatsApp, and we send every month an average of 500 messages to virtual assistants.
So, what are the benefits of incorporating technology and online stores to your sales process?
Where and when your clients need it
(including in the middle of the night and on public holidays)
In line with the previous point,
if we consider that in WA alone there are
As you can see, with conversational commerce you are always one step ahead in knowing your customers and anticipating their needs, regardless of time, place or even distance. If you are ready to implement this strategy and stand out from your competitors, do not hesitate to contact the experts at Yalo, who will be happy to answer all your questions.
Software as a Service (SaaS) solutions are useful in all company departments. However, benefits are even greater when it comes to the customer service area...
Without knowing it, companies new to conversational commerce could be making mistakes that result in a waste of time and money. They must be avoided at all cost!
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