homeaboutindustriesNEWSblogDocumentationcareerspartnersloginget in touch
We also speak
Spanish
and
Portuguese
We also speak
English
and
Portuguese
We also speak
English
y
Spanish
get in touch

How to leverage Yalo technology to automate 75% of your chat interactions?

In customer service processes you can (and should) take advantage of technology to provide better service and more efficiently.

50% of the questions are usually related to the status of an order, so it is not necessary to assign a human advisor to answer them if technology can do the same more efficiently.

In the Retail industry, in customer communication channels, with a single round of training, a virtual assistant can solve between 30 and 45% of the most frequently asked questions.

With this, you can free up call center agents to follow up on the most specialized cases and where they can provide greater value.

At Yalo we work hand in hand with Sears, where currently 75% of the conversations via chat were handled by Sara, the company's virtual assistant and who users can talk to to see the status of their orders and answer frequently asked questions.

This virtual assistant is the final product of the integration of the different critical processes of the company such as the call center, website, inventory, credit system, etc.

Sharing is caring:

Discover more awesome articles

Proximity is power

We have a team and office near you

🇲🇽Mexico

Mexico City

🇺🇸USA

San Francisco

501 Octavia St San Francisco, CA 94102, EE. UU.

🇮🇳india

Mumbai

C-20, G Block, Bandra-Kurla Complex Mumbai MH 400051

🇨🇳china

Shanghai

700 Yan'an E Rd, Huangpu Qu, Shanghai

🇨🇴colombia

Bogota

Of. 102, Cl. 93 #19B-66
Bogotá

🇧🇷brazil

São Paulo

Paulista Avenue, 1079 7º e 8º andar Bela Vista São Paulo - SP