In customer service processes you can (and should) take advantage of technology to provide better service and more efficiently.
50% of the questions are usually related to the status of an order, so it is not necessary to assign a human advisor to answer them if technology can do the same more efficiently.
In the Retail industry, in customer communication channels, with a single round of training, a virtual assistant can solve between 30 and 45% of the most frequently asked questions.
With this, you can free up call center agents to follow up on the most specialized cases and where they can provide greater value.
At Yalo we work hand in hand with Sears, where currently 75% of the conversations via chat were handled by Sara, the company's virtual assistant and who users can talk to to see the status of their orders and answer frequently asked questions.
This virtual assistant is the final product of the integration of the different critical processes of the company such as the call center, website, inventory, credit system, etc.
Address the right audience, at the right time, on the right channel and provide an experience that is meaningful for the consumer and returns new insights, fidelization, brand awareness and ultimately... conversion...
AI offers great benefits for the companies that are willing to invest in it: from higher sales to immediate attention and a more satisfied and loyal customer...
501 Octavia St San Francisco, CA 94102, EE. UU.
C-20, G Block, Bandra-Kurla Complex Mumbai MH 400051
700 Yan'an E Rd, Huangpu Qu, Shanghai
Of. 102, Cl. 93 #19B-66
Paulista Avenue, 1079 7º e 8º andar Bela Vista São Paulo - SP