Software as a Service (SaaS) solutions are useful in all company departments. However, benefits are even greater when it comes to the customer service area.
This department enjoys five key advantages that SaaS offers over On-Premise software, that is, software that is installed and executed within the company and not remotely in the cloud:
As you can see, SaaS is an excellent option for your staff to attend to specialized customer queries remotely—even from home due to the COVID-19 pandemic—, for which they need nothing more than a device with an Internet connection.
Likewise, chatbots will solve FAQs where and when needed, with minimum resources and time.
If you need advice, Yalo will be happy to help take the conversation to the next level. Are you ready?
The c-commerce link has always been present in the history of mankind. Today, however, conversations are in digital channels: We spend 84% of cell phone time on WhatsApp, and we send every month an average of 500 messages to virtual assistants...
Without knowing it, companies new to conversational commerce could be making mistakes that result in a waste of time and money. They must be avoided at all cost!
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