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Privacy Policy

About us

Ayalo, S.A.P.I. de C.V., with address at Paseo de la Reforma 265, Colonia Cuauhtémoc, Alcaldía Cuauhtémoc, Ciudad de México, México and Yalochat, Inc., with address at 2035 Sunset Lake, Road Suite B-2, Newark, Delaware 19702, EE.UU. (both in their capacity as data processors shall be hereinafter referred to as “YALO”) let know to the Users of the Website: https://www.yalochat.com/, clients and those who contact us for any another way, that YALO obtains your personal data, by filling out the forms on the Website itself and/or by direct contact via email, telephone and forms.

Therefore, in terms of the provisions of the Federal Law on the Protection of Personal Data held by Individuals (the “Law”), We declare that the personal data provided to YALO shall have a legitimate, controlled, and informed treatment, in order of guaranteeing the privacy and the right to self-determination of the Users.

What data do we collect and what do we use it for?

We ask that when sending or completing your personal data, you do so completely, entirely and correctly, without omitting part of them, in order to avoid confusion or affectations. YALO may request and process the following data depending on the purpose:

Purpose

Data Processed

Offer you a personalized experience on our Website, as well as a pleasant experience in the provision of our services consisting of the implementation and management of automated conversational platforms through the use and integration of various technological platforms for instant messaging.

Cookies, IP address and web beacons.

Indirectly and in our capacity as information manager: Name, signature, Identification Document (such as I.F.E. or I.N.E, passport or driver's license), date of birth, age, nationality, photograph, address, telephone, email, health data, geolocation data, and financial data.

 Assist you in any part of the process of consultation, sale, and delivery of our products.

 Name, telephone, address, email, date of birth and method of payment.

 Your interest to contact us or We send you any advertising or corporate information about YALO, its allied brands and/or the products it offers.

Name, Identification Document (such as I.F.E. or I.N.E, passport or driver's license), date of birth, age, nationality, address, telephone, email, health data, geolocation data, and financial data.

 Invoice the purchase of a product.

 Name, Federal Taxpayer Registration key, address, and email.

You can oppose the sending of advertising information (secondary purpose) at any time, without affecting compliance for other purposes of the treatment of personal data or legal relationship that YALO has with you.

YALO shall never directly collect information considered as Sensitive Personal Data (as defined in the Law). YALO may have access to data of a sensitive nature in its capacity as processor of the personal data of its clients, for which the contract for the submission of corresponding personal data has been signed and the necessary security measures have been implemented for the proper protection of the these. Likewise, we inform you that not all the information requested is mandatory, but only that which is made known to you through the requests, records, forms, formats, contracts or emails, by which the information is collected. In case of obtaining sensitive information not requested by our clients, it will be destroyed physically and electronically.

Cookies and Web Beacons

Cookies are small text files that a Web server sends to the User’s computer upon entering the YALO Website, which serve to provide better attention to our products and/or services. Cookies of a login remember the activity that you carried out previously on the YALO Website. Persistent cookies even make it possible to save your preferences in the various logins in which you visit the Website, which allows us to personalize, for example, the way in which said Website makes the information of your interest available to the User. 

Likewise, cookies can be used to prevent us from displaying notices, news and/or recommendations that may interest you, in accordance with your previous activities on our Website. Cookies are also used to implement strategies that allow us to raise the quality of our products and/or services.

Visit counters, or web beacons, are generally graphic images that are placed on a Website and are used to count the number of visitors to a Website or may even allow access to some cookies. The use of beacons on our Website is intended to reflect statistics regarding the products and/or services that are of interest to you. These web beacons normally do not collect information other than what the browser provides as a standard part of any internet browsing. If you choose the option to disable cookies in your internet browser, the visit counter will not be able to specifically track your activity.

Some Websites or applications on our Website may use locally stored objects, such as Flash cookies or HTML5 local storage. These types of locally stored objects are used for purposes similar to those of cookies, but they can generally contain a greater amount of data than that of browser cookies. You can modify the settings of your Flash player using the Configuration Manager according to your preference on storing shared local objects, including disabling shared local objects only for certain Websites or totally disabling the storage of shared local objects for all web sites.

Most internet browsers allow you to disable or allow the use of cookies. You can also delete cookies from your computer if your browser allows it. If you disable cookies, you may not be able to use certain parts of our Website and it may be necessary to reinstall a reject cookie. In any case, you shall have various options to limit the access of cookies and web beacons from our Website to your computer.

How we protect them?

YALO uses the most advanced technology at its disposal to protect the personal data provided directly or indirectly through our clients or in the course of any conversation that takes place through instant messaging platforms. This technology is stored safely and prevents the interception of the personal data provided. YALO, through the most advanced technology at its disposal, shall establish security measures: administrative, technical and physical to protect personal data against any damage, loss, alteration, destruction, or unauthorized use, access or treatment.

With whom we share?

To fulfill the purposes described, your data may be sent to suppliers, customers, distributors, related parties or business partners of YALO, whether national or foreign, which, where appropriate, shall use personal data for the same purposes described herein, including the shipping and delivery of products and charges by credit, debit card or other means of payment.

The referrals for the purposes indicated here do not require your consent as they are within the exceptions of article 37 of the Law, however, it is very important for YALO that you know them.

YALO may send you information about any of the companies that make up YALO, and it is important to inform you that YALO does not transfer your data to third parties for treatment or purposes other than this Privacy Notice.

YALO shall not send or transfer any data regarding the data obtained indirectly through its clients and in its capacity as manager of said personal data.

Your rights

You shall have the right to exercise at all times your right of access, rectification, cancellation or opposition, as well as revoke your consent as established in the Law and in this Privacy Notice. To exercise these rights, you must send us an email to: contact@yalochat.com

YALO shall reply to requests for the exercise of the rights referred to in this Privacy Notice, in a maximum of 20 business days or, where appropriate, shall notify you of the extension of this term when there are justifying reasons. For the attention of any of the rights or the revocation of consent it shall be necessary:

  • The identity of the owner or his/her/its legal representative is accredited with a copy of the official identification document, where appropriate, a document stating the powers of the representative.
  • The name of the owner and address or other means to communicate the response to your request.
  • The clear and precise description of the personal data with respect to which one seeks to exercise any of the rights.
  • Any other element or document that facilitates the location of personal data.
  • The means by which you are required to be notified, obtain information and respond to your request from which you can choose: a) via email (data messages) or; b) physical route (simple copies); In the latter case, the owner or his/her/its legal representative must personally collect the notifications at the YALO facilities.

In the case of the right of access, YALO may make available simple, certified copies, audio, video, image files or data messages, as appropriate.

You can limit the use or transfer of your data at any time by informing YALO of this circumstance, however, these data are necessary for the purposes described in this Privacy Notice, so by not having them or not allowing them to be obtained, you would prevent being in conditions to fulfill the purposes that bind it to YALO. In the case of advertising and marketing purposes, the User may, in addition to what is contained in the preceding paragraph, register with the Public Registry of Consumers provided for in the Federal Law on Consumer Protection.

Updates and questions

YALO maintains constant reviews and updates to this Privacy Notice, so it is necessary to reserve its modifications. It was last updated on July 31th, 2020.

Any modification to this Privacy Notice will be published and will be available on the YALO Website and may be requested at any time by you before YALO.

IF YOU HAVE ANY DOUBT OR QUESTION REGARDING THIS PRIVACY NOTICE, PLEASE CONTACT US AT THE FOLLOWING ADDRESS: contact@yalochat.com.

Proximity is power

We have a team and office near you

🇲🇽Mexico

Mexico City

🇺🇸USA

San Francisco

501 Octavia St San Francisco, CA 94102, EE. UU.

🇮🇳india

Mumbai

C-20, G Block, Bandra-Kurla Complex Mumbai MH 400051

🇨🇳china

Shanghai

700 Yan'an E Rd, Huangpu Qu, Shanghai

🇨🇴colombia

Bogota

Of. 102, Cl. 93 #19B-66
Bogotá

🇧🇷brazil

São Paulo

Paulista Avenue, 1079 7º e 8º andar Bela Vista São Paulo - SP